Glia Deepens Partnership with Credit Union Community by Establishing CUSO

A select group of credit union members are employed and serve on Glia’s advisory board

NEW YORK, Jan. 19, 2023 /PRNewswire/ — Glia, the shared leader Technology Services (DCS), today announced the successful launch of a Credit Union Service Organization or CUSO focused on member service solutions. Glia selected a diverse group of its Credit Union entrepreneurs to invest and serve as part of an advisory board. The client investment and CUSO formation comes on the heels of strong momentum in the space as Glia surpasses 250 credit unions.

Some of the credit unions that have invested in Glia include: Bank-Fund Staff Federal Credit Union (BFSFCU), First Technology Federal Credit Union, Harvard University Union Credit Union, SkyOne Federal Credit Union and Unitus Community Credit Union.

First Technology Federal Credit Union, with $17.9B in assets under management, Glia’s DCS platform is used to bring live and automated IT support to its members. Mike UptonChief Digital Officer for First Tech FCU, said, “Glia is helping us connect more closely to the digital-first lives of our members while driving innovation for our credit union. added via investing in Glia’s future.”

Glia can provide a first-person computer experience on all channels-SMS, chat, voice and video-without breaking the digital connection. The company’s technology balances the use of AI for member communications with a serious human touch. With Glia, credit unions stay connected by meeting members online and keeping them there.

Unitus Community Credit Union has been a Glia client since 2020, providing members with digital options and a personalized branch experience that has resulted in high levels of customer satisfaction. . David FehrerCEO for Unitus, added, “We are excited about Glia’s new digital-first solutions and its deep understanding of the credit union industry. in Glia’s CU-focused approach and are excited to partner closely through our investment.”

“As a Credit Union Service Organization, we firmly believe in the value of credit unions and are proud to strengthen our collaboration in communities to provide technology that enables efficient, personalized customer support on the digital number,” he said. And Michael, CEO and Co-Founder of Glia. “This investment is an additional vote of confidence from our customers, and we look forward to expanding relationships with these credit unions as well as others down the line.”

About Glia

Glia is reinventing the way businesses support their customers in a digital world. Glia’s Digital Customer Service (DCS) solution enriches online information and communication with digital communication options, on-screen collaboration, and help to use AI. Glia has partnered with more than 400 credit unions, banks, insurance companies and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500 ™ company for three years in a row and a Great Place to Work (with 97% employee satisfaction), continuing to Glia achieves industry wide recognition and consumer opinion leadership, including the publication of the above certification. DCS and Wiley. The company has moved $150 million in funding from top investors. For more information, visit glia.com.

Contact: Maggie Wise, (protected mail)

SOURCE Glia

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