Forum: Putting Patients Before Insurance and Providing the Highest Quality of Health Care

Dr. Rahi Sarbaziha practicing Integrative Aesthetics in Beverly Hills and NYC.

There is a specific idea of ​​what a doctor should be, and then there is the truth. I have noticed that in practice, some doctors are focused too much on what the insurance companies want and need to forget sometimes the priority of the patient.

In America, people have access to different types of health care, but they can be separated by insurance and financial basis inspection. I think healthcare providers can learn from business when it comes to establishing best practices. And recently, leaders in the public sector and private sector has begun to explore a collaboration to create an integrated model that combines business intelligence and social awareness.

Many times patients visit doctors who are underpaid, overworked and feel pressured by insurance companies and administrative staff to scare patients into the process. I have found that Western medicine, which works hand in hand with insurance companies, has lost touch with people. In my experience, as a patient and often as a provider, the best way to get good health is to go to a doctor who can give their whole time and resources to the patient.

In order to truly feel heard and develop a strong patient-physician relationship, physicians need time to sit down and focus directly on their patients. But most of the time, the current system does not allow it. Thankfully, I have found that many providers think outside the box and find ways to put their patients first over insurance.

What can health care providers do to put patients first?

In order to provide the highest level of medical care, it is important to think that a businessman – in the context of business, who respects customer service – ensures that the client (and in this case, the the patient) to feel heard and included in decision making. Focusing on how health care providers can improve and become good business people in order to provide the highest level of health care is very important.

1. Spend more time with your patients.

I like the first meeting which is the longest – where you really get to know your patient. Scheduling a few patients a day and sticking to that tight schedule will give you more time to spend getting to know your patients. . I also recommend taking at least two or three sessions to better understand your patients: their history, their health and life goals, how they know your help and how it can be done. because you help them achieve their goals. It takes more than one visit to get to know someone.

By spending more time with patients, when it comes time to make their health plans, you can make decisions based on the patient’s interests and lifestyle.

2. Really listen to your patients to build trust.

Ask open-ended questions and listen carefully to your patients’ concerns. Aim to create an environment where the patient feels comfortable answering personal questions. And try hard not to judge—which means using discretion when discussing sensitive issues.

3. Look for new ways to help patients, such as focusing on prevention.

When it comes to putting patients first, you may want to think more about how medicine can focus on strength, health and well-being. Taking the time to educate yourself in the realm of preventive medicine can be another way to help prioritize your patients.

4. Consider cutting out the middle man—the insurance companies.

It can be more confusing because the insurance is good for emergencies and routine tests for the patient. For the company, accepting insurance may be appropriate in some cases, and in other cases, the company may choose not to accept insurance.

When considering exiting this system, providers should take into account the type of medication you are taking. In general, medical insurance usually covers critical illness or injury, but it usually doesn’t cover many preventive or cosmetic treatments. I know that the blurred line is concierge medicine, which is often not carried by insurance but can be offered through their services.

Work within limits.

Working in the hospital showed me that when a patient is diagnosed, the goal is not just to cure the patient or to give them the tools to help them achieve long-term health. , health and happiness. Usually the goal is to get the patient out of the hospital.

For those who work in similar situations and are not in private practice, I suggest that you really try to think about the patient and think about yourself. The health system can create burn doctor and create a disconnect between the therapist and their primary goal of healing.

My advice to service workers who feel rushed throughout the day is to try to break up your work day into different tasks and make sure you take a few breaks, even if it’s just five minutes. When it comes to your patient visits, try to spend the first five minutes of your meeting with your patient to help them feel heard. You can also work with your colleagues to create programs for doctors in your practice to avoid burnout, and open the lines of communication between colleagues – this can help doctors to reduce stress and thus to provide clear and focused care to their patients.

The information presented here is not intended as medical advice, diagnosis or treatment. You should consult a qualified health care provider for advice regarding your specific situation.

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